octopus energy facebook chat

I appreciate that the original issue was caused by my previous supplier however the customer service from Octopus Energy to try and help rectify this (and only they can) has been awful. Registered number: 09263424. share.octopus.energy. For the geeks: the technologies behind this are referred to as ‘Progressive Web Apps’. It also doesn’t have as much access to your phone’s hardware as a native app, which some people prefer. On average it takes 1 kWh of energy to travel 4 miles. If you would prefer to write, the address is: By post: 20-24 Broadwick Street, London, W1F 8HT. Application. - View your entire billing history. Octopus Energy. Octopus Energy also invests in wind generation, energy through the anaerobic digestion of plants, and rapid response gas generation. Fantastic customer support, they can easily be contacted via email and chat, so there’s no call centre nightmare (8am-10pm, 7 days a week) No string attached and can leave at anytime. Company profile page for Octopus Energy Ltd including stock price, company news, press releases, executives, board members, and contact information I interviewed at Octopus Energy (Leicester, England) in February 2021. Modern slavery statement. Get in touch however suits and we'll help. MG5 EV. First there was a call to discuss the role and to book an initial screening interview with Instant Impact who deal with the candidates beforehand. At the top right hand corner of the page you’ll see ‘Account’. If you have any questions that haven’t been covered here, don’t hesitate to get in touch! You can find your current prices alongside other information about your tariffs on your online account dashboard. Octopus Energy scores highly with customers, too. What happens if I haven’t received a statement for some time? Octopus Energy make it easy for customers new and existing to join them – whether they are more focused on renewable energy or if they simple want more control over their expenditure. Greg Jackson, CEO and founder of Octopus Energy, on what makes Octopus different office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. Why aren’t the dates of my charges in chronological order? Modern slavery statement. 3. The app is … (You should always have security in place (PIN or fingerprint) in case anyone gets a hold of your phone. Octopus Energy Ltd is a company registered in England and Wales. 2. Octopus Energy is a gas and electricity provider that specialises in renewable energy. We don’t like sending estimated bills – we’d rather charge you for the energy you’ve really used. The first place for questions regarding your quote, switch, or Octopus Energy account Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy tariff. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. Registered office: 33 Holborn, London, EC1N 2HT. Octopus Energy Reviews. Anything we haven't covered? First things first, to set up an online account if you don’t have one already, open your browser (Google Chrome/ Safari etc.) Easy and quick sign up process. 8000 miles is therefore 2000 kWh of energy. If you're happy with this, continue browsing. Our online account is optimised for every device, which means that you can use it on a tablet, smartphone or your computer, and has been designed with inclusivity and accessibility in mind (it’s even picked up a couple of awards!) If you’re interested in stepping out onto the cutting edge energy tech innovation, here's a good place to start! Modern slavery statement. Octopus Energy is REA's company of the year for 2019. Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy tariff. With this in mind, we still think that the online account is the best way to manage your account, but now, for all you who prefer them, we’ve recently released an app for iOS (Android coming soon). The Home Office recently published guidance on how companies can use web design and development to make sites accessible to everyone. The perfect energy supplier experience. There are many apps out there with Octopus Energy links. ... At the beginning I thought I would miss the chat service, but I must say I've been super happy with emails as it would avoid waiting for a reply while in a queue. Thanks to their software Octopus can offer super-intelligent, super green energy tariffs. We use cookies to provide a great experience. Octopus Energy has 5 stars! The process took 2 weeks. A few things to know:1. We always include VAT in our quotes to make sure you never encounter any hidden charges. Octopus Energy customer. Registered number: 09263424. 6,808 talking about this. This can differ slightly from your actual usage (it is an average, after all) but it is based on your readings. Why is there an unexpected credit on my statement? Interview. ), If you prefer to have an account that always logs you out, then it’s best to visit your account using a web browser. Registered office: 33 Holborn, London, EC1N 2HT. Fair prices for everyone. got £50 credit. Still, occasionally your statement can throw up something unexpected, so here we've broken down some of the FAQs we get about bills. Our team deal with a lot of random requests. Modern slavery statement. Of course you can always force close it if you wish, like any app. Hey I'm Constantine, welcome to Octopus Energy! Energy companies are notorious for making bills overly-complicated. “ Really not a good experience. It uses technology to be highly efficient – empowering customers with a full digital experience, and then using the same systems to provide the highest standards of support to its customers by phone, email and chat. What are ‘unit rates and gas measurements’? 5p per kWh for 4 hours overnight and 14p the rest of the time which is a huge reduction to my British Gas tariff. #1. SAVE MONEY SWITCH IN UNDER 2 MINUTES You’ll be using renewable energy with a new Octopus Energy … Doing energy better, for you, your wallet, and the planet. Trading. Once you are an Octopus customer, every time you recommend a friend to Octopus you’ll both receive £50! Electricity is always measured in kilowatt hours (kWh), and gas in 100s of ft3 for older meters, and meters cubed (m3) for newer meters. Your estimated annual consumption is calculated by taking every meter reading from your property and working out your average usage over the course of a year. Octopus Energy uses technology to be highly efficient – empowering customers with a full digital experience, and then using the same systems to provide the highest standards of support to its customers by phone, email and chat. Octopus Energy Ltd is a company registered in England and Wales. Driving. Octopus Energy is Uswitch's supplier of the year for 2020. office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. If you have the Octopus app on your phone, this is an easy contact method to use. Once you’ve created a password, you’ll be able to log straight into your new account. We use cookies to provide a great experience. Call the main Octopus Energy phone number on 0808 164 1088 or email [email protected] if you would prefer to put in a request in writing. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. It boasts an outstanding average score of 4.8 out of 5 on independent user review site TrustPilot, from … If you're happy with this, continue browsing. If you would like more information on why this has happened, please get in touch and we’ll be happy to help. Click on that, and we’ll ask you to create a password. You can also email issueresolution@octopus.energy. The unit rates on the right hand side of your bill don’t include VAT (this is added on after we calculate your charges). If you have a connected smart meter, or you've submitted a reading, but still haven’t received your bill, please get in touch and we’ll look into it. The... Posted by Ashley Firth on Jul 22, 2016. Mar 20, 2021. It will appear on your next statement as a £50 "Referral credit". How do I refer friends to Octopus and when will I get my credit reward? It is the largest investor in solar farms in the UK and built its own solar farm in 2011. Octopus Energy is a UK-based retail electricity and gas supplier specialising in sustainable energy.It was established in 2015 as a subsidiary of Octopus Group, a British asset management company.As of February 2021 the company had over 2 million domestic and business customers, as well as providing software services to other energy suppliers. Check out what 52,897 people have written so far, and share your own experience. We always bill and quote for both electricity and gas in kWh, this means that we must convert gas into kWh in order to charge you for your usage. Octopus energy Reviews. Chat About OOA Shares - Stock Quote, Charts, Trade History, Share Chat, Financial Terms Glossary. This could be because we have filled a gap in your billing. The Octopus Energy app lets you manage your account simply and quickly from your smartphone. Save time and effort by updating your account on the move. If you don’t get a prompt just choose the option to “Add to Home Screen” in the browser menu. Octopus charge no exit fees. Hey I'm Constantine, welcome to Octopus Energy! That's why, over the past year, the difference between our fixed and standard price was less than 1%. To find our official APP, you need to search 'octopusenergy'. This prompt can be dismissed, and won’t show again for 90 days. We’ve recently made it much easier for customers to add their online account (in web form) to the home screen on their phone - making it feel more like an app (although it doesn’t take up the space of an app - ~50kb vs up to 100s of Mb). The credit will be added within 10 days of your first Direct Debit payment appearing on your account. If you have a smart meter we can connect to, we’ll get readings from your meter automatically and send you a bill every month. You can find out more in our referrals blog! But this one flies in the face of eve… Customers on some platforms, such as Chrome on Android (around ⅓ of the customers who use our online account use this browser and device), will see an automated prompt to add the online account to their home screen. Recommended Energy Supplier for 2019, I switched to Octopus Energy in February 2019, however 8 months on, the process is still ongoing. Update your browser for a better web experience, here and all over the internet. Octopus Energy will handle the switch with your current supplier, and they offer really great support via email and Facebook messenger, so there’s no call centre nightmare if you need to get in touch. Update your browser for a better web experience, here and all over the internet. Firstly, Octopus Energy has to include a set of contact details on its website and in the terms and conditions. Also once the conversation starts, momentum is kept. I've recently changed my Electric and Gas to Octopus and Octopus Go. Octopus Aim Share Chat. It’s an initiative led by Google, amongst others, to promote native app-like functionality through the web browser.4. Another Octopus Energy contact method is the supplier’s mobile app. ) but it is based on your readings specialises in renewable Energy the 8,000 miles... To find our official octopus energy facebook chat, which some people prefer the technologies behind this are to... Ooa Shares - Stock Quote, Charts, Trade History, Share chat, Financial Terms Glossary call! Happy with this, continue browsing it also doesn ’ t hesitate to get in and... New account statement: Great news by updating your account on the.. Online account…, every time you recommend a friend to Octopus and when will get. Customers can talk to the Customer Support team and get your questions quickly... And development to make them better, for you, your wallet, and the revolution! 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